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Imprint

ABN AMRO Bank N.V. Frankfurt Branch

Mainzer Landstrasse 1

60329 Frankfurt am Main

Postal address: PO Box 10 06 32

60006 Frankfurt am Main

Tel: +49 69 2177 0

Email: kontakt@de.abnamro.com

BIC: DELBDE33XXX

 

Permanent representatives:

Hans Hanegraaf (Spokesman)

Agnes Brelik

Martin Eichstädt-Krug

Stefan Meine

Michael Pleske    

Head office

ABN AMRO Bank N.V.

Gustav Mahlerlaan 10, NL 1082PP Amsterdam  

Permanent Representatives: 

  • Marguerite Bérard (Spokeswoman) 
  • Carsten Bittner 
  • Dan Dorner
  • Choy van der Hooft-Cheong 
  • Ton van Nimwegen
  • Ferdinand Vaandrager
  • Annerie Vreugdenhil 

 

Chairman of the Supervisory Board: 

Tom de Swaan

Registration number of insurance intermediaries (AFM, Netherlands)

12020215, ABN AMRO Bank N.V.

Supervisory authorities

Bundesanstalt für Finanzdienstleistungsaufsicht (BaFin)

Graurheindorfer Straße 108

53117 Bonn

Postfach 13 08

53003 Bonn

Marie-Curie-Str. 24-28

60439 Frankfurt

Postfach 50 01 54

60391 Frankfurt

 

Europäische Zentralbank (EZB)

Postfach 160319

60066 Frankfurt am Main

 

De Nederlandsche Bank (Niederländische Zentralbank)

Spaklerweg 4

1096 BA Amsterdam

Niederlande

Registration number of insurance intermediaries (IHK Frankfurt am Main)

D-RMQV-67F3B-11

 

Responsible in the sense of Section 5 of the Digital Services Act:

Alexandra Vitt-Krauß

European Online Dispute Resolution Platform

The European Commission has set up a European online dispute resolution platform (OS platform) at http://ec.europa.eu/consumers/odr/ eine Europäische Online-Streitbeilegungsplattform (OS-Plattform) errichtet. Consumers can use the OS platform for out-of-court settlement of a dispute arising from online contracts with a company based in the EU.

Ombudsman procedure

The Bank participates in the dispute resolution procedure of the consumer arbitration board "Private Banking Ombudsman” (www.bankenombudsmann.de). Under this procedure, the consumer has the option of submitting a dispute with the bank to the private banks' ombudsman. In the event that the subject matter of the dispute relates to a payment services contract (Section 675f of the German Civil Code), clients who are not consumers may also have recourse to the private banks' ombudsman. The “Procedural Decree for the Settlement of client Complaints in the German Banking Sector", sets forth further provisions and shall be made available upon request or can be downloaded from the Internet at www.bankenverband.de. The complaint must be submitted in text form (e.g. by letter, fax or email) to the Client Complaints Office at the Association of German Banks (Bundesverband deutscher Banken e. V.), PO Box 04 03 07, 10062 Berlin, Fax: (030) 1663-3169, email: ombudsmann@bdb.de.